Why Is Download Slower Than Upload With Cox Panoramic Wifi
James, a Cox cable-Internet client in Irvine, California, got an unwelcome email on Tuesday from the Internet provider. Cox's email told James, who pays $80 a calendar month for broadband, that his 30Mbps upload speeds volition soon be reduced to 10Mbps.
A Cox spokesperson told Ars that James and similar customers can keep their 30Mbps upload speeds if they upgrade to a newer modem. But that option wasn't included in the email to customers, which created the impression that the upload-speed cut is mandatory unless they pay for a more than expensive Net plan.
The different letters given to customers and an Ars reporter suggest that Cox is trying to get people to switch to the lower-upload speed plan and is only mentioning the pick of keeping the existing plan as a last resort. Based on what nosotros've learned, customers who desire to proceed their electric current upload speeds and price should talk to a Cox customer-service rep and inquire for that pick if the rep doesn't mention it. Customers can keep their existing modems without losing Internet service entirely, but their upload speeds will be cut unless they upgrade to a new modem and choose to keep their existing program. Cox has virtually 5.3 million broadband customers in the U.s..
James, who preferred to keep his last proper name unpublished, is non lone in getting the bad news. Cox'due south "Ultimate" Cyberspace programme with 300Mbps download and 30Mbps upload speeds was changed to a 500Mbps download, 10Mbps upload package early final yr. At showtime, Cox allow customers on the 300Mbps/30Mbps version keep it, without any nudges to change their plans or upgrade their modems. But that changed with the e-mail Cox sent to James and other customers this calendar week.
While the boost from 300Mbps to 500Mbps download speeds is dainty, it pales in comparison to a 67 percent cut in upload speeds during a pandemic that has demonstrated the importance of upstream bandwidth to families with people working and taking classes at abode. James and his wife both work from home and take 2 children, including a 3-year-onetime son at present erstwhile plenty to stream video on an Amazon Fire Kids Edition tablet.
James bought his own modem for $70 in November 2017 to avoid rental fees. Co-ordinate to Cox, James will take to purchase a new modem or hire a new 1 from Cox (with the first 12 months' rental fees waived) in social club to keep the 300Mbps/30Mbps plan.
Cox e-mail leaves primal questions unanswered
The Cox electronic mail sent to James and other customers said:
We're making important network upgrades to provide a better Internet experience for all of our customers. To do this, we need to move Ultimate Classic 300 plan customers with older modems to the new Ultimate plan on or afterward Midweek, March 3, 2021.
Your bill will not increase as a result of this alter to your Net service plan.
Ultimate has download speeds of up to 500Mbps, threescore percent more than Ultimate Classic 300. Ultimate'due south lower upload speeds of up to 10Mbps notwithstanding back up the typical needs of nearly users like video chatting, gaming, and uploading large files. However, you lot need to update your current modem to relish the total increase in download speeds.
The email went on to say that customers tin upgrade to a Cox-certified DOCSIS 3.1 modem or the official Cox Wi-Fi gateway and that customers who want more than 10Mbps uploads should "call to larn more near equipment and our speed plans." (DOCSIS is the Information Over Cable Service Interface Specification used past the cable industry to provide Internet access over coaxial cables.)
The email did non explain why James can't simply continue using his existing plan on his existing DOCSIS 3.0 modem, an Arris SB6183 that supports up to 686Mbps download speeds and 131Mbps upload speeds. The email also didn't explicate why upgrading to a better modem would pb to a 67 percent cut in upload speeds from 30Mbps to 10Mbps, when commonsense would suggest a modem upgrade should increase both download and upload speeds.
Cox email spurs confusion and anger
It seemed to James that the simply option to proceed his current upload speeds was to buy the more expensive "Gigablast" packet that includes 940Mbps download speeds and 35Mbps upload speeds. The plan'south regular price is $120 a month, with a $100 promotional rate for the commencement 12 months. It is the only programme Cox advertises with upload speeds higher up 10Mbps.
"It looks like I'm either losing my 300/30 plan in favor of a 500/10 plan, or I'll be paying Cox even more than money," James told Ars, before nosotros did more research into the predicament. "In the middle of a pandemic where video conferences are male monarch, Cox is trying to forcefulness folks working from home into their tiptop tier to brand a quick buck. My area in Irvine doesn't accept any alternative broadband options, and then I'm stuck until 5G to the home makes an appearance or Starlink miraculously works in semi-dense urban environments."
Other customers who received the same email complained in a Reddit thread yesterday. "Just got that same email. Work will be pissed when my productivity slows to a clamber cause uploads take iii times equally long," i person wrote.
"Cox is fucking garbage," another person wrote. "I used to have AT&T fiber 1000/1000 until I moved. Aforementioned toll now I have 500/10. What bullshit."
Source: https://arstechnica.com/tech-policy/2021/02/cox-cuts-some-users-uploads-from-30mbps-to-10mbps-heres-how-to-avoid-it/
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